How to return
It is important that you contact us by e-mail - firstname.lastname@example.org before returning. We will need your order number , product code, size, email address and we will send you confirmation e-mail with return address. Ensure you return your item(s) within 14 days of receipt. Ensure the item is well packaged and addressed to our office. As the parcel and contents are your responsibility until they are received by us, you may wish to use a tracked delivery service. We strongly advise that you keep hold of any proof of postage until you have received a refund. We regret we cannot be held responsible for the non-receipt of returned goods.
We refund you within 14 days of receiving the goods back. We do not offer a free returns service, so you can return the items via any courier you wish.
If you wish to return or exchange items purchased from our website, you must return your items within 14 days of receiving your goods, for a refund of the value of the item(s) only, or an exchange, based on stock availability.
We cannot refund the original delivery charge paid, and the cost of returning the item(s) is at your own cost. Purchased items should be returned unused, in their original condition and packaging. Returns that are soiled or damaged by use may be refused and may be sent back to the customer and/or a refund denied. All shoes must be tried on a carpeted surface before wear.
To obtain refund or exchange, proof of purchase must be provided for item you wish to return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can replace it for the same product in the same size, subject to availability.